Frequently Asked Questions
When will I receive my order?
Our standard production turnaround time is 2-3 weeks; however, we are flexible and committed to accommodating specific deadlines to meet your needs. Please contact us if you have a specific in-hands date and we will do our best to accomodate.
What decoration methods do you offer?
We offer a large variety of ways to decorate your product! See the list below:
Digital Printing: Experience the cutting-edge innovation of Digital Printing decoration with GoPromo.
The best part about Digital Printing decoration method: Infinite Number of Colors!
Screen Printing: Explore the versatility of screen printing with GoPromo's premier decoration method.
Ideal for vibrant, hight-impact designs, screen printing offers unparalleled clarity and color saturation on a variety of materials.
Embroidery: Renowned for its durability and sophistication, embroidery adds a touch of elegance to any garment or accessory.
Our skilled craftsmen meticulously stitch the logo or design onto the apparel, ensuring crisp, long-lasting results that elevate your brand's image.
Glitter, Metallic, Neon & Puff Print: Whether you're looking to add a three-dimensional touch with Puff Printing or make a statement with dazzling Glitter accents, luxurious Metallic finishes, or bold Neon hues, we have the options to suit your aesthetic preferences.
Patches: Patches offer a versatile and stylish way to customize apparel, adding a unique touch that sets your garments apart.
Whether it's a rubber patch or premium embroidery patches, we offer a diverse range of options to suit your preferences.
Sublimation: Utilizing cutting-edge technology and high-quality materials, sublimation allows for the transfer of intricate, full-color designs onto a wide range of substrates with exceptional clarity and durability.
Do I have to use the Online Designer to place an order?
No! If you'd rather leave the designing up to us we will be happy to place the logos where you want them free of charge. Please Contact Us if you would like our assistance.
What is your sizing like?
We offer a wide variety of garments from multiple manufacturers, which means sizing is unique to each item. When you're looking at an item, click Size Chart to see the breakdown. We provide both garment measurements and fit guide based on body measurements. Garment measurements start with "Garment", whereas body measurements start with"Your".
Do the colors online look exactly the same in real life?
While we try our best to accurately represent the colors of our products online, variables such as different computer monitors, lighting, digital photography and dye variations can cause differences between what you see online and what you receive in real life. Because of this, we advise our customers that our images serve as a guide and should not be regarded as an exact representation of the product.
What is the minimum order?
The minimum order for apparel and caps is 12 pieces. For promotional items, the minimum order varies and is specified on each individual product page.
Do l have to order 12 of each size?
Not at all. Customers can mix and match sizing to reach the 12 minimum, so long as the imprint size, location, and colours stay the same.
What payment methods can luse to pay for my order?
For online orders we accept Visa, Mastercard, and PayPal. E-transfer is accepted but must be pre-arranged with us before hand, Contact Us if needed. We do not accept payment terms on any order.
What if I want to order in bulk? Do you have discounts for that?
We certainly do! We offer larger and larger bulk discounts when ordering 25, 50, or 100- items. Contact Us for more infor-mation.
Do you offer refunds or returns?
Because all our products are made-to-order and custom decorated, unfortunately once an order is made it cannot be re-used. Therefore we do not offer any refunds or returns on blank or decorated items. If there is an issue with the order you ve received, please contact us within forty-eight hours of receiving your order.
What if the design I make with your Online Designer is not exactly right? Will you print as is?
Each order is checked by one of our representatives to ensure the highest print quality possible. If there is any issue with your design being low quality we will be in contact with you right away. If your design needs some tweaking, feel free to tell us in the comment box upon checkout.
I don't see exactly what I'm looking for on your website, can you get other products?
Certainly! Our online catalogue is merely a collection of items we think would suit your needs. We belong to a vast network of manufacturers and suppliers and can pretty well source anything. If you can think of it, we can do it. Contact Us for more information.
Can I order your items blank, without decoration?
Yes, most of our products can be purchased blank, with the exception of a feew brands. Just navigate through the designer without adding any decoration and you are set!
I've already paid for an order but realized I need to make changes/| didn't order enough. Can I make changes to my order after approval?
Unfortunately, no. Once an order is approved and paid, changes or additions cannot be made. Approval of a quote states that you have viewed the order quantities, artwork mockups, and any additional information that is provided. therefore we are not liable for any order confusion. If you receive your order and realize you forgot to order some pieces, or if you wish to add more items to an order already in production, making those will be custom quoted based on a less than minimum surcharge.
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